We’re repeating the gist of one of our previous posts since the Glen Eira Leader (below) provides Council’s ‘response’ through the Mayor. As we’ve stated, year after year the same poor results in planning, traffic, etc. rear their ugly heads – yet, if the survey can be ‘criticised’ because it is ‘perception based’, then surely this also applies to council’s good results regarding rubbish and the service centre? Not a word on this of course.
Readers might also find it informative to go back 5 years and see what councillors had to say (especially Hyams and Esakoff who are still on council) on equally bad results in 2012 – even before the introduction of the zones? [See: https://gleneira.wordpress.com/2012/07/26/community-dissatisfaction-survey/ ]
Glen Eira Debates 
July 4, 2017 at 11:02 AM
It comes to something when the Mayor hails 62% as being good. Not sure about the relative level of development which is probably a factor, but found this from Monash:
“In January 2014 Council introduced the Customer Service Guarantee, which states that 80% of planning applications will be decided in the statutory timeframe, which is 60 statutory days.”
July 4, 2017 at 12:04 PM
Uncertain why overall satisfaction has dropped this year? Here’s the answer – the destruction of Glen Eira.
July 4, 2017 at 3:46 PM
Same culprits year after year after year. The promised “improvements” were the notorious and ill conceived zones and now the threat of higher and greater development without proper planning or justifications for anything that is currently proposed. Councillors and the admin have not delivered a single improvement that has mattered to people.
July 5, 2017 at 8:15 AM
It’s amazing that our Mayor thinks that dealing with planning application quickly is a hallmark worthy of mention in the Leader Newspaper. This type of comment is exactly what residents do not want to hear.
In my mind this just goes to show that the bureaucracy’s priority is there to serve developers, and the residents concerns and needs come somewhere down the list.
Issues like the eyesore of dumped rubbish; that have plagued our streets and roads sides for decades now, seem incurable. I have keep an eye on one ugly rubbish pile in a street nearby; and it’s heading towards the six month mark without being cleared away. This meets third world standards of care and health requirements. Neighbouring councils seem to do a lot better, their streets are generally a lot cleaner.
We in Glen Eira have rapid development coupled with population growth, seemingly with no workable policy or method of dealing with some of most basic problems created by this growth.
It no wonder people are get fed-up and dissatisfied with councils lack of ability to deal with the downside of development and population growth.
July 7, 2017 at 5:03 PM
Just from a statistical perspective I wonder how reproducible the numbers are. 400 isn’t really a lot of people. Is a drop of 5% from say 85% to 80% less or more significant than a drop from 65% to 60%? Since I’ve never been surveyed the numbers are likely to be higher than had I been part of the sample.