Year after year after year, the results of the Community Satisfaction Surveys repeat the same results. Each year for over a decade now the areas that are causing greatest concern for residents are:

  • Planning
  • Population growth
  • Traffic/parking
  • Consultation
  • Informing the community

But nothing seems to change when council knows only too well that these are the areas that need to be focused on. Even more disconcerting are the results as presented in the following table. They reveal the importance that people place on these various areas, plus how they evaluate overall council ‘performance’ for those categories. When there is a discrepancy of over 20 points, then remediation is well overdue.

Council can pat itself on the back all it likes, but the main areas of discontent remain and even grow.