Criticism after criticism has for ages now been directed at council’s ‘consultation’ methods. Countless comments have highlighted:
- The failure to incorporate, or even acknowledge resident feedback in officer reports
- The absence of Discussion Papers that provide a complete and accurate overview of what is proposed in an accessible, short summary format. Instead residents are expected to plough through hundreds upon hundreds of pages instead of simply being told: this is what we are planning to introduce.
- Survey questions that are anything but open ended or are geared to gaining genuine and relevant feedback
- Drop in sessions that are mostly set down for times that are unsuitable for many residents.
- The failure to implement councillor resolutions – ie on the Housing Strategy both councillors and the Consultation Committee were to be part of vetting the survey questions. We have been informed that the Consultation committee received the draft questions late Friday afternoon and were told to provide feedback by the coming Sunday. In order to provide any decent feedback, this meant that the committee members had to have read 589 pages of associated documentation – all on a weekend! We doubt that any changes occurred as a result of any feedback that did come in.
Adding further insult to injury, this coming Thursday, (24th March @ 6.30-8pm) council has scheduled a ‘webinar’ on the Housing Strategy. Registration is essential. The blurb states: Our independently-facilitated webinar will include a presentation by our planning officers, followed by a Q&A session. What this actually means is:
- Probably one third to half of the 90 minutes will be taken up by officers
- A Q & A session is not designed to hear what residents really think. It would come under the rubric of an ‘information session’ and not a ‘feedback session’.
- In the past very few councillors attended. Will this be the same on Thursday?
- For the past few ‘webinars’ residents were unable to copy items from the chat feature. This must be changed so that all attendees can see and respond to what others have said.
If council is really serious in receiving feedback from its residents then the following should happen:
- No officer introductions. Immediate hand over to residents to state their views on various aspects of the Housing Strategy.
- No registration required. If someone wants to log in at any stage they should be able to do so.
- The evening be recorded and uploaded on council’s website for all to see/listen
- Full zoom features to be available to all participants.
- Councillors free to comment without being gagged.
For too many years now, this council has been allowed to get away with a ‘tick the box’ consultation methodology, that is anything but genuine consultation. If residents, and councillors, really care about what is happening to the municipality, then it is vital that resident voices are heard loudly and clearly. Please attend this Thursday evening.
PS: We’ve just received the following from Save Glen Eira which is being distributed to all streets impacted by the proposed changes in the Housing Strategy.

PPS: please have a read and listen to the following. Another example of the depths this council can stoop to. Remember that twice this application was unanimously rejected. Now decisions are made in secret by what constitutes a minority of councillors.
March 22, 2022 at 4:03 PM
Thank you for raising these issues of transparency and community engagement. I hope to be able to address at least some of these concerns.
March 22, 2022 at 5:09 PM
A 3rd rate consultation process does take place sometimes on some issues. However it may have well not, as I have never seen a scintilla of evidence that any part of their consultation processes outcomes has ever taken place in good faith.
Consultation in the City of Glen Eira has been a standing joke for decades, and reflects badly on the CEO, who either ignores its fallings or orchestrates it outcomes. Either way its a corruption of goodwill and trust with the community.