GE Consultation/Communication


 “CONSULTATION can always be improved and I am a strong supporter of the council’s Community Consultation Committee.  When asked if residents should be able to address council meetings, I had suggested that pre-meeting procedures involving planning conferences, forums, community surveys and written submissions were sufficient avenues to engage without adopting this suggestion. This does not mean that other methods of consultation should not be investigated. Nothing should discourage residents from making a submission, unfortunately few do.” 

Cr Steven Tang, Glen Eira Council. – Leader, Sept.8th: 2009 

We beg to differ Cr. Tang! When figures for interviews, forums, questionnaires, focus groups are all lumped together as they are in the Annual Report (Page 82), then it is quite misleading to assume that Council’s consultation methods are truly multi-faceted, or that the community repeatedly fails to avail itself of the opportunities provided. By and large, the only way that the community gets a ‘formal’ look in is via formal submissions and public questions.

We’ve therefore taken the trouble to quantify our assertions – to present facts rather than spiel. Our analysis includes all public minutes from December 16, 2008 until November 3rd, 2010. That is, the current reign of these councillors. We cannot, of course, vouch for the total number of contacts such as phone calls, emails, letters, private meetings that may have occurred. These are never published so that the community actually never gets to know such vital statistics as: how many complaints have been registered? How many compliments have been registered? How many queries have been successfully answered? And the most important, how ‘satisfied’ are residents following their contact with council and councillors? Our figures reveal:

501 separate approaches to council

258 known individuals who either submitted public questions or submissions. We listed the names a few posts back. The ‘unknowns’ include:

8 individuals signing a petition;

14 ‘unknown’ on amendment C75;

2 ‘unknowns’ on Council Plan;

23 ‘unknowns’ on Bicycle Strategy;

1 ‘unknown’ on Early childhood Development Plan;

18 ‘unknown’ on Toilet Strategy;

5 ‘unknown’ on amendment C76;

23 ‘unknown’ on Street Tree Strategy.

Our analysis also revealed a total lack of consistency in process and policy as to the publication of submissions. For example, those submissions falling under Section 223 of the Local Government Act revealed the names of correspondents. Others, that fell outside these parameters were ‘revealed’ only, it seems, when it was politically advantageous, or fairly innocuous. Those issues that could be expected to draw major criticisms were deemed ‘not suitable for publication’! We have the full submissions on the Toilet Strategy, and the environmental strategy (the latter including names), yet the Planning Scheme Review, Bicycle Strategy submissions are totally missing. Why? What is council’s real agenda here? Why do they publish some submissions yet ‘hide’ others and in the case of the Planning Scheme Review, and the Early Childhood Development Policy, offer only a bare skeletal, so-called ‘summary’. If toilets can be given the spotlight, then surely something as fundamental as the Planning Scheme also needs to be put under full scrutiny?

The most important finding however relates to outcomes. We repeat our previous questions. We want to know:

  • Of all those individuals and groups who bothered to write, were they ‘satisfied’ with the outcome(s)/responses?
  • Were they even answered? Ie. what’s been done about the petition?

This is our ‘hidden agenda’. We request all those people and groups that we’ve previously listed, contact us (gedebates@gmail.com) and let us know exactly how ‘satisfied’ they are with the manner in which their submissions, questions and petitions were responded to and acted upon. Did your viewpoint or suggestions actually change anything? Were your problems attended to, fixed up? Were the answers provided accurate and relevant? Or were you simply fobbed off?

This council, the administration and councillors must now be called to account by YOU, THE PUBLIC. Their failures should be exposed, and where relevant, the ‘successes’ highlighted. But most importantly the community has to judge performance on outcomes and decide whether we want these same individuals to continue being councillors and administrators.

More detailed analysis will appear in the days ahead.

We’re conducting some online research and need your help. We specifically want to know the following:

•How do you rate the outcomes of your formal interactions (ie. submissions, public questions) with council?
•Were your questions/submissions adequately responded to? Were they acted upon?
•Were the responses relevant, accurate, and enlightening?
Below are a list of names. These are people who have had direct interaction with council via public questions and submissions. If you know anyone on the list please alert them to this research. Yours and their feedback is important. We can be contacted via gedebates@gmail.com

Congratulations to councillors for organising last night’s forum. Approximately 35 to 40 people showed up which represents one of the largest turnouts at this kind of event.

The evening began with Jamie Hyams presenting an overview of Council’s achievements, followed by Jim Magee speaking on GESAC and priorities in capital works. Concluding the presentations, Oscar Lobo spoke about the organisational structure of council and the quality of the Annual Report. We understand that the original intention was that each speaker would proceed with their talks and then only at the end would the floor be thrown open to questions. The evening however did not follow this format. Members of the audience started asking questions and making comments almost from the beginning of Hyam’s presentation. This set the scene for a much freer evening where people felt they had the opportunity to speak their mind.

Some of the issues raised were:

  • Lack of structure planning and the need for council to provide an overall vision for shopping centres that includes direct consultation with traders, residents, community groups, etc.
  • Poor service delivery
  • Inappropriate development and council’s need to protect residents
  • Waste of public monies in sub-standard road and unnecessary pavement works
  • Priority listings of pavilions and need for revisiting of such priorities
  • Job descriptions for mayors
  • Inadequate car parking at GESAC

There was generally some expectation that councillors ‘do something’ about the above issues. It will be interesting to see what eventuates from this forum. Will councillors first and foremost report back to residents as to their follow up actions? Will councillors introduce motions and amendments at council meetings that seek answers to some of the above? Will anything change?

We received an email from one of our readers requesting that its contents be put up as a post –

A recent post (below) outlined councils intention to raise rents by a considerable and unjustifiable amount.  News to hand indicates that rents have not risen as proposed but have increased a small amount only.  Word has it that many people in the community were rightly disgusted with council’s proposal and community action has resulted in a change of heart.

My questions are:

  • Why was this appalling decision to increase rents by such a large percentage undertaken in the first place?
  • Why is there only a response from council when the community takes action?
  • Why can’t we have council policies in place that respect the financial circumstances of those renting their homes from council?
  • Why does a such a lack of trust in council actions result in the community having to scrutinise every decision?

The only good outcome is the decision now to increase rents by a small amount – what would have happened if the community had not got behind this issue?

Our Caring Council – Huge Rent Increases for Council’s Social Housing Residents (an earlier comment in ‘Resident’s Corner’)

Councils lack of support for its residents who are most vulnerable is evidenced in recent notification to its social housing tenants of a rent increase from $270 per fortnight to $390 per fortnight – a huge $60 per week increase in rent. This is fact!

This increase is being charged to those who can least afford it. The tenants of these independent living units have no assets and live on full aged pensions or disability pensions. Where will they find another $60 per week from to pay this? Residents are not happy and complaints have fallen on deaf ears.

Why would Glen Eira council make this decision? What is the benefit?

The decision flies in the face of supporting older people as they age. It flies in the face of State government policy in the just released Ageing in Victoria Plan which acknowledges the huge issue of housing for older people stating “Accessible and affordable housing will be critical as our population ages….. an adequate supply of suitable housing allowing older people to live comfortably and safely within their communities will become more important as Victoria’s population ages.”

What does our council do? It makes housing less affordable and places vulnerable older people and people with disabilities in a more tenuous and stressful position!

This issue cannot be left for the tenants to fight on their own! Council talks about advocacy and support for older residents in its Draft Ageing Strategy and increasing rents by such a huge amount shows that the words in the strategy are meaningless like so many other strategic documents produced by this council.

From today’s Bayside Leader-

PLOT THE PATH AHEAD: Residents asked to have their say in planning Bayside’s next 10 years

Bayside residents have the chance to mould the municipality’s future.

The council is urging people to have their say about how the Bayside community develops over the next 10 years through the Bayside 2020 Community Plan.

A community/council steering committee is overseeing the progress. Ideas can be passed on to the council through surveys, the council website and community forums.

Steering committee members and Sandringham resident Olivia Nakiwain, 27, moved from Uganda to Australia seven years ago to study. She said she joined the Bayside Council steering committee because she had always been interested in making society better. ‘I don’t want to sit back because this is where my children are going to grow up,” she said. ‘ I come from Africa – we are more of a community. I like the feel of being in community and that’s why I want to get my hands dirty here,” she said. The mum of one said by 2020 she wanted Bayside’s roads to be uncongested and low-risk for children.

Business owner, Brighton East resident and steering committee member ron Stark said his interest was small business and he wanted to see more recognition of it. Mr Stark said it was important an expected increase in population didn’t destroy the essence of Bayside as a great place to live.

Mayor Clifford Hayes said he wanted Bayside to be a place where residents could enjoy all stages of their lives.

The next community forum is on October 13. Details: bayside2020.com.au or phone 9599 4636 

++++++++++++++++++

In contrast, Glen Eira:

  • does not have a ‘community plan’ – it has a ‘council’ or ‘business plan’
  • no steering committee in the development of above, and certainly no community reps
  • no online survey, no dedicated website to this (or any) issue

A year later we have the ‘results’ of a report into the former bowling green at Packer Park and its possible future uses. The final proposal it seems is to ignore the vast majority of people’s views and to create ANOTHER BOWLING, BOCCE, AND PETANQUE set of ‘greens’.

Several facts should be noted here:

  • No real ‘consultation’ as to the bowling green’s future use has ever been undertaken. The submissions referred to in the report were in response to ‘the proposal…. to sell the former bowling green to pay for the two houses.’ (“Improving Packer Park”). At no time have residents been asked the simple question ‘what would you like to see happen to the former bowling green?”. Whatever comments were contained in the submissions were thus almost asides, or incidentals – ie. People took it upon themselves to either proffer suggestions or to largely decry the 3 ‘alternatives’ put up by council. 
  • Incredibly, we now learn that “As part of the initial site feasibility soil sampling did not identify gross contamination, however fill material at one sample location reported concentrations of polycyclic aromatic hydrocarbons (PAHs), in excess of the level for residential use”. So, all of a sudden the site is no longer suitable for ‘residential use’ without huge investments. When was this actually known?
  • The vast majority of suggestions (ie 46%) simply wanted the park extended – ie open, green space!
  • No ‘demonstrated need’ (using council’s phrase) has been proven here. Where is the user needs analysis that residents will flock to play petanque – that is, if 5% even know what this is!! 
  • The argument about fearing anti-social behaviour because of lack of ‘observational’ sightlines will undoubtedly be improved by the planting of numerous trees enclosing the greens! 

 There are plenty of other spurious ‘arguments’ opposing the creation of open park land, dog parks, kindergartens, etc. Readers should carefully go through the document, keeping in mind that once again the community is the victim of a ‘clayton’s consultation’. We have a top down approach that regularly sees fit to impose an agenda on its residents, rather than a genuine consultative process that begins (and ends) with residents.

The recommendation for the bowling greens is presented below –

We’ve received this email from a reader requesting it be put up as a post.

This Council document raises many questions about consultation in this municipality! This council has an appalling record with consultation because they don’t want to hear what people say, and when they are forced to hear it , they just ignore it – for example the Glen Eira Planning Scheme review contains little in response to community concerns and sentiment raised at the public meeting I attended! I particularly note number 6 of the Consultation Policy and reflect on the Planning Scheme Review consultation process.
The policy states:
6. Those who participated in the consultative process should, wherever possible, be informed of the outcome. 

Council should endeavour to inform those who participated of the outcome of the process.  In the case of submissions received, Council should have a name and address to which to respond.  In cases where Council does not have a record of names and addresses, a general statement through the media may be the most appropriate method.  The feedback should include the decision, the process followed and the reasons for the decision.   
 
I participated by attending a meeting and making a submission and have heard nothing from Council since.  No copy of the document has been sent to me as a participant in the process. If council has a policy they should abide by it!

 

Once again we witness the attempt to ram through a vital policy document that will set the strategic direction of ‘environmentally sustainable development’ in the municipality for years to come. We have chosen the phrase ‘ram through’ deliberately. Time and time again, Glen Eira has produced draft policy documents that do not stand up to close scrutiny, nor do they ever address the concerns raised by residents.

On Tuesday night, councillors will be expected to vote on a policy that is inept, lacking vision and detail, and which fails to provide indicators that can effectively gauge the success or failure of the proposed objectives. In fact, the entire process needs to be critically questioned. Where has there been open discussion? Council cites one forum which took place in 2009, and then the call for submissions. The final draft, regardless of what council claims, again ignores these submissions in all important areas. Yet, the powers that be, expect this to be voted on.

If council is genuine in its desire to ‘consult’ and ‘engage’ with the community, then the following must happen:

  1. The vote on this policy is deferred
  2. Those submitters wishing to address council be given the opportunity to speak
  3. Suggestions made by residents and not accepted by council deserve full and comprehensive reasons as to why those suggestions have not been taken up.
  4. Blatant errors in the draft be explained – ie. with a staff of 1000 well paid individuals, residents should expect that correct information is supplied, evaluated, and incorporated into such strategic documents.
  5. Responses to submissions deserve more than the one sentence ‘brush off’ found in council’s summary/response notes.
  6. Action plans, MUST MEAN MORE THAN “CONSIDER”, “INVESTIGATE”, “INFORM”. Council needs to get its language right, and begin to realise that the public will no longer accept platitudes and motherhood statements as substitutes for ‘action’ on important issues.
  7. Councillors must reject this draft; send it back to the drawing board, and insist on full, and open public consultation.

 

The above comments perhaps sound harsh. But we’ve taken the time to carefully digest all of the published submissions. They are thoughtful, insightful, and offer much that is of concern and value to the community. The simple fact, that most of these comments have largely been ignored is unconscionable. We invite all interested residents to read the following which are verbatim extracts from some of these submissions. Please note that there was plenty more that could have been included.

Extracts:

 …the strategy does not seem to be a particularly strategic document

Many peer councils have established sophisticated and strategic documents which do not appear to have been adapted by GEC in this instance. The absence of quantifiable and measurable targets and priorities is perhaps the single greatest gap in the strategy. There exist many measures, benchmarks and standards to assess progress towards integrating sustainability into the diversity of council powers and responsibilities. The range of actions listed in the Action Plan 2010-2012 often bear no relation to the vision or the core areas identified, nor the analysis. For example the failure to include references to e-waste in the core document but listed under the action plan reinforces the impression of a piecemeal approach.

The statement about balancing environmental with economic and social considerations appears to undermine the vision. It is suggested that this be addressed more fully and spell out how council will approach reaching ‘best practice’ and which standards or benchmarks will be applied.

There is no reference in the Strategy to Planning and urban design issues. Some references are made in the action plan, but without an overriding purpose and sense of direction. This is one area where council can have a powerful long-term impact on the built environment. Given the pace of development in the municipality, clear direction to developers is urgently needed. We are building poor housing stock which will be grossly unsustainable for many decades, due to lack of attention to basic siting, shading, water and energy consumption post development. Action to adopt the STEPS/SDS process would have a much greater impact than hundreds of information fact sheets.

It is a puzzle why the section on low cost council is included in the document. How does this relate to the community ratings and findings that council demonstrate leadership that historically has not been funded through rates or other tiers of government. How does council propose to address this growing community demand within its low cost model and where GEC wishes to position itself? Surely council cannot realistically achieve its vision without considerable growth in investment in environmental sustainability. Waiting for other levels of government to act has meant GEC has missed out on millions of dollars of partnership opportunities with State and Federal government and other providers.

Providing information as the main role to households and business is not in accordance with current best practice, nor with the leadership role outlined for Council in 2.5

Local government does not have ‘limited opportunities’ to influence greenhouse gas emissions in the community. On the contrary, Local Government has been a most active and influential player where it has committed and acted on community engagement. Local governments have developed policies, targets, programs, established partnerships, advocated and worked with the active community members to enable changes at the local level.

Paragraph 6 is incorrect. Several councils already adopted zero emissions targets, both for corporate or community emissions by varying specified dates.

The information on street lighting being a Victorian govt jurisdiction is not correct. The asset is privately owned with council responsible for the energy bills. There is absolutely no indication that state government will bear any costs for replacement to T5s. Council should look to a financial plan to change over lights. Installations are being updated elsewhere, for example, in Frankston

The action plan lists many areas for investigation without a clear intent or strategic goal. This risks an ineffective and inefficient use of council resources. ‘I investigated and found it was too costly, too hard,’ does nothing. Council must relate its practices to those best practices occurring across councils in Melbourne, set clear goals, standards and benchmarks. Setting a 5 star green standard for all new building means something. Becoming more environmentally sustainable these days does not and is no longer satisfactory performance for any municipality with the resources available to Glen eira.

In my view, the proposed waste management policy fails to meet the objectives of the vision statement. We are not getting ‘value for money’ and the policy will not help residents ‘improve the sustainability of their households’. The council needs to do a lot more homework on this issue....

An area of key interest to me concerns the protection of significant trees on private and public land….I note that this topic is covered by a two line sentence in the draft strategy, namely “to prepare options to identify significant trees on private and public land and a means to protect them.” While this is a good first step I am most concerned that it does not go far enough. In the first place the strategy only requires this action to be implemented by July 2012…..furthermore the action only calls for the development of options to identify trees and the means to protect them. It should include an implementation clause to ensure that procedures are actually put in place to protect the trees. Developing options cannot be a two year task. There are plenty of examples of procedures elsewhere.

 

The Draft document states that council ‘has limited ability to protect and enhance the local natural environment..’ this is clearly not the case. Council manages many hectares of park and street vegetation, and also has a role in managing water, energy consumption, pollution, pesticide and herbicide use, all of which impact on biodiversity. Council has a role in urban planning, including decisions about public open space and permeable areas mandated for developments.

The Draft document has confused biodiversity issues with other environmental issues. For example, ‘native vegetation’ is not necessarily indigenous vegetation, and ‘purchasing environmentally friendly products and services’ does not necessarily protect biodiversity. Nor does ‘effectively’ discharging storm water protect biodiversity. There is a need to integrate biodiversity strategy with other strategies, especially street tree strategy, water strategies, and urban building codes, otherwise biodiversity initiative might be annulled by contradictory policy in other areas.

Residents would expect council to be moving progressively toward building a sustainable future based on being socially sustainable, economically sustainable, and environmentally sustainable. The draft seems to recognise this objective but fails to draw up a strategic document that could be used effectively as a planning instrument to fulfil this goal of becoming a sustainable council.

It seems that Glen Eira Council is very, very, selective in the submissions they actually include in the minutes of their meetings. Apart from those legislated under Section 223 of the Local Government Act, and a Council resolution which also demanded the publication in full of submissions on budgets and council plans, the publication of residents’ points of view remains adhoc, and very selective. This is nowhere more obvious than in the last council meeting. On important issues such as planning scheme review we, the public, don’t even get a summary of the 30 odd submissions. On the bicycle strategy, again, no publication. But hey! There they are, all the ones on the toilet strategy!

Even here however, the spin, deception, and deliberate obfuscation is evident. We cite the following example. Council ‘summarised’ the submission from the Box Cottage lessees as follows –

Submissions Comments Council Response
1 Lessee Why is there no toilet at Box cottage, Joyce Park? Is is possible to install one on site or closer to the property?

 

 

The Joyce Park Masterplan provides for a single Exeloo toilet located within 150m of Box Cottage. • There are no sewerage facilities at the Box Cottage end of Joyce Park. 

• Given the proximity to the existing Exeloo another facility is not warranted.

 

 

What these good people actually wrote is cited below. Readers should note Council’s summary and response to these paragraphs. Unless you actually bother and go to the source, then a totally different picture emerges. This is spin designed to mislead and ignore the submission. It also makes us wonder at the intelligence of whoever decided to include the actual submissions so that cross checking might occur!!!!!

 ‘Until the latter half of 2008 there was a block of public toilets both Ladies and Gents located approximately 40 meters, making it an 80 metres return trip to the toilet from ‘Box Cottage’. Whilst these toilets were certainly a ‘walk’ away from ‘Box Cottage’ Museum they were still reasonably conveniently located for the Box Cottage Museum visitors, the volunteers staffing the museum, as well as the public using the seating or rotunda sited at the Jasper Road end of Joyce Park.

In 2008 the new public toilet was installed in totally different area, toward the northern end of the park, some 150 metres, making it a 300 metres return trip to the toilet, from the ‘Box Cottage Museum. This considerable distance has become an issue, especially in very hot, rainy, or cold weather.

It is a fact that organised community groups who might choose to visit the museum are generally comprised of retired older adults, and ‘to put it simply’ they expect a toilet to be located on-site, or close to ‘Box Cottage’ museum, rather than the substantial 300 metres trip there and back to a toilet. For example: recently the Probus Club of Noble Park (once again, older adults), enquired about bringing a busload of their members to visit the ‘Box Cottage’ Museum. This group cancelled when the organiser realised the museum did not have a toilet close by.”

 What all of this reveals is: 

  1. The absolute necessity for all submissions on all issues to be published so that the public may make up its own mind as to the validity of the argument/issue raised and the appropriateness of Council’s response and action(s).
  2. The need for Councillors, who have supposedly read all submissions, to ensure that the so called summaries are accurate and fully convey the intention of the author.  

Finally, the Box Cottage toilet fiasco is again indicative of a council which simply ignores the basics – ie. To have first and foremost consulted with the occupiers of the facility and its users, before ripping up a toilet, and probably plumbing (at god knows what cost!) and replacing it with another that does not serve its clientele well.

This post is meant to be illustrative. That is, for residents to realise that the Glen Eira way of doing things is no longer valid, nor effective. By way of illustration we invite residents to compare the following two approaches on consultation for councils’ community plans.

Bayside has created a committee consisting of 13 community members and a blogsite which is open to all. Minutes of their meetings, and rationale, are online at http://planforbayside.wordpress.com/

In stark contrast have a look at the Glen Eira response to public submissions and the ‘we can’t do anything’ mentality that is contained in the document – http://www.gleneira.vic.gov.au/Files/Consultation_response.pdf

The difference is obvious. Isn’t it about time that councillors stood up on their hind legs and demanded that for once this council actually gets off its backside and really listens to what the community thinks and wants?

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